1. Introduction

This Refund Policy explains how Echo VME (“we”, “our”, or “us”) handles refund requests for digital marketing services and related solutions purchased through our website or digital platforms. We aim to ensure complete transparency and fairness in every transaction.

2. Eligibility for Refund

• Refund requests must be submitted within 7 days of purchase or project initiation.
• Refunds are applicable only if the service has not been fully delivered or significant progress has not yet been made.
• Clients must provide valid proof of payment (invoice or transaction ID) when requesting a refund.

3. Refund Process

To request a refund, please email us at support@echovme.xyz with your order details, payment proof, and reason for the refund. Our support team will review your request and respond within 3–5 business days. Once approved, the refund will be processed via your original payment method.

4. Non-Refundable Services

• Completed digital marketing services (e.g., SEO campaigns, paid ads, or delivered content).
• Customized or strategy-based solutions already in progress.
• Domain registration, hosting fees, or third-party tool subscriptions.
• Consultation or training sessions once conducted.

5. Refund Timeline

Once approved, refunds are typically processed within 7–10 business days. The time it takes to reflect in your account may depend on your bank or payment provider.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: support@echovme.xyz
Website: www.echovme.xyz